Customer Feedback

They are knowledgeable, friendly, quick to respond, never expect me to do their job, go above and beyond to meet our needs, keep me in the loop about where we are with pre authorizations, and refills. They request directly to the HCP and inform me of progress. They sent me cake balls for Christmas. They always do what they say they will do. They talk to me like they know me. I love the Barracuda messages. I never have to wait more than 5 minutes for a response.  They are amazing and make my life at DHR so much more productive. And so on and so forth.

Down Home Ranch

It has been a pleasure working with you through this process. Your team has been amazing, and the Ep!c nurses are elated about the experience. We are truly happy with the interactions, organization, and work ethic from Tarrytown Expocare. I can’t say thank you enough for everything and making our pharmacy experience positive.

 

The anxiety and frustration my nurses once felt has diminished because of Tarrytown Expocare. Changing pharmacies was the best decision for our agency.

Doris Hayes, COO - Ep!c

We are all very thankful to have such a successful transition to a pharmacy that takes so much pride in providing quality service and excellent customer service to those they serve. We look forward to moving into the future with Tarrytown Expocare, and continue building these lasting relationships.

Director of Nursing

Just thought you would like to know we just finished survey/audit with zero deficiency. Med team passed with flying colors. I’d like to say thanks to you guys who helped streamline the med part of the organization, and the individual’s needs.

Nursing Administration Assistant

I heard great comments from our medical facilitator who checked in the cycle fill shipment as well as a service coordinator who we handed the blister packs to for our ICILA residents. They said it was very well organized and they loved how you include 2 pills in one bubble reducing the number of blister packs. They both said they love the new pharmacy. Thank you all for your hard work. You truly have made my job go way smoother. You are a top notch team. Thank you so much!!!

M. Loeza, RN

“We recently went through our DDID certification survey. All went well! . . . The portal saved us! This certification was so much smoother than years past in terms of our medical accountability. This is also taking into account that we have had changes in our nursing team in the past couple of year. . . . I have been through years of survey and Tarrytown Expocare has been the core of our success in medical measures. I can’t thank you all enough!”

LeeAnn Creech

The pharmacy has been the only thing that has run smoothly during this ordeal!! Please thank your team for medications getting here without the least little hiccup!!

L. McAdams, RN

Thank  you guys for all your hard work getting cycle meds here. You guys have made this process so much easier. I’m happy we chose Tarrytown over the others

Mark, RN, DoN

Thank you for always being so patient with us and for providing exceptional services for both of my areas; we greatly appreciate you guys!!

Area Director

I am quite excited about working with you and anticipate great changes for our company pertaining to meds, ICF med costs, and efficiency.

Program Manager

I am the State Director for Texas with Community Options.  I personally hadn’t worked with Tarrytown until a month or so ago even though my other regions were using you guys.  However, the Dallas and Amarillo region just made the switch to using Tarrytown starting January 2nd. I need to let you know how smooth the process has been for us and how accommodating your staff have been to get medications for us when the previous pharmacy started to be difficult.  I can’t say enough about how easy they have made it and how helpful they have been!!  Now I wish I would have made the change sooner. We constantly battled needing a psych med for one of our guys that required a prior authorization every month that caused a delay with the previous pharmacy but your team took care of it and had a solution so the med wouldn’t be missed and got it to us the next day.  This is even through the holiday!! Just wanted to share some kind words and let you know that your team has been absolutely amazing and I can’t thank you or them enough!

Jamie Reynolds, M.Ed

What an amazing lunch today! We really appreciate Tarrytown supporting this meeting! The team thought the presentation was very helpful and needed. We were thrilled at their response to your presentation…clearly needed!! Thanks again for all the support that Tarrytown provides. We are so very grateful!!

D&S

Thank you!!!! You guys/gals are wonderful. I cannot tell you enough how much we all appreciate you!

Registered Nurse

The pharmacy is fantastic!  It has been a huge relief that during this pandemic, we haven’t had to spend any time dealing with pharmacy issues.  We really enjoy the features of the portal and the ability to seek out the answers to any questions we may have regarding medications.  We used the on call pharmacist for the first time this last weekend and they were very helpful and got us what we needed!  At this time, I cannot think of anything that requires improvement.  We are very happy with the services provided.

Colleen - PAACT

Let us know how we’re doing

At Tarrytown Expocare we take pride in a staff that is well-trained, knowledgeable, and honest. That’s why we want to hear from you, to learn how we can continue to provide the best care and support for you, and the individuals in your care. Thank you for taking the time to provide your experience below.

Our Partners

24/7 Pharmacy Line:

512-617-7312

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855-617-7312