For large IDD providers, scale can introduce significant complexity. Managing medication across dozens—sometimes hundreds—of locations requires consistency, coordination, and systems that support staff rather than slow them down. Without the right infrastructure, pharmacy operations can quickly become a source of confusion, risk, and operational strain.
For Jessica Colon and the team at AHRC NYC—one of the largest provider agencies in New York State—this was the daily reality. Working across 170+ locations with multiple pharmacy partners, staff faced inconsistent packaging, time-consuming processes, and increased compliance risk, all while trying to maintain high standards of care.
After partnering with Tarrytown Expocare Pharmacy, the organization saw an immediate transformation. Standardized workflows, organized packaging, and centralized visibility through the Expocare Portal simplified operations and reduced the burden on staff.
“Now I can log into one portal and see every single person we support—it’s a game changer,” Jessica shared.
By replacing fragmented systems with a unified, scalable approach, Tarrytown helped AHRC NYC reduce errors, improve compliance, and operate with greater confidence across every location.
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