For provider organizations serving individuals with intellectual and developmental disabilities (IDD), pharmacy isn’t just about dispensing medications—it’s about having a trusted partner who is responsive, reliable, and understands the unique complexities of IDD care.
For the team at Ray Graham Association, challenges like after-hours medication needs, billing issues, limited visibility into prescription status, and time-consuming medication check-ins created unnecessary administrative burden and pulled staff away from the people they support.
After partnering with Tarrytown Expocare Pharmacy, the organization gained a dedicated support team, 24/7 access to live pharmacy staff, real-time prescription tracking through the Expocare Portal, and medication packaging designed to simplify administration and improve compliance.
“In over 30 years in this field, Tarrytown has provided the smoothest system I’ve ever worked with,” shared Casi Mertes.
By streamlining medication management and delivering responsive support when it matters most, Tarrytown helped Ray Graham reduce administrative burden, improve operational efficiency, and give staff more time to focus on delivering exceptional care.
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Learn how Ray Graham transformed its pharmacy operations through a trusted IDD pharmacy partnership.